Support Ticket Deflection Bot
Reduce Ticket Volume with AI-Powered Self-Service
Deflect repetitive customer support queries before they become tickets by using conversational AI that delivers instant, accurate answers — powered by Kriatix’s low-code automation engine.
See Support Ticket Deflection Bot In Action
The Support Ticket Deflection Bot by Kriatix helps customer service teams handle common queries automatically. It uses natural language understanding (NLU) to recognize user intent and deliver pre-approved, relevant answers instantly—reducing incoming ticket volume by up to 70%.
When the question is complex, the bot seamlessly routes it to the right support agent with full context, ensuring faster resolution and improved customer satisfaction.
🔹 Auto-resolve repetitive FAQs instantly
🔹 Reduce support load and improve agent efficiency
🔹 Seamless handoff to live agents when needed
What Is the Support Ticket Deflection Bot?
The Support Ticket Deflection Bot is an AI-driven conversational assistant that intercepts and answers repetitive customer queries before they reach your support team.
Trained on your knowledge base, FAQs, and chat history, it provides accurate self-service experiences on web, app, or chat channels. By combining automation with contextual intelligence, it ensures instant, human-like responses that reduce operational costs while maintaining a premium customer experience.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Support Managers | Reduce ticket load and boost agent efficiency |
| CXOs / Operations Heads | Cut support costs while improving customer experience |
| Support Agents | Focus only on complex issues instead of repetitive ones |
| Product Teams | Collect data on frequent customer queries |
| D2C/SaaS Leaders | Deliver faster, automated support with minimal overhead |
Key Features
- Conversational AI trained on company FAQs and KB articles
- Multi-channel deployment (website, in-app, chat, WhatsApp)
- Smart ticket routing for unresolved cases
- Context retention for ongoing conversations
- Integrated analytics dashboard for query insights
- Live chat escalation with full context transfer
Benefits
- Reduce support ticket creation by up to 70%
- Deliver instant, 24/7 responses to common questions
- Increase customer satisfaction and loyalty
- Empower support teams to focus on high-priority issues
- Continuously improve responses using AI feedback
How It Works
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Upload your FAQ and knowledge base content.
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Train the AI using sample queries and responses.
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Deploy bot on web, chat, or helpdesk platforms.
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Review unresolved queries and retrain periodically.
Add-ons & Integrations
- Helpdesk Tools: Zendesk, Freshdesk, Zoho Desk, Intercom
- Messaging Channels: Slack, MS Teams, WhatsApp, Website Widget
- CRM Integrations: HubSpot, Salesforce
Deployment & Access
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- SaaS or on-premise deployment
- Role-based admin access for HR, agents, and team leads
- API integration for enterprise users
- Multi-language and brand customization supported
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
1. How does the bot deflect tickets?
It answers repetitive questions using your existing knowledge base and prevents ticket creation unless escalation is needed.
2. Can it learn from new tickets?
Yes. It learns from past interactions and continuously improves accuracy.
3. Does it integrate with our existing helpdesk?
Yes. It connects seamlessly with Freshdesk, Zendesk, and other major ticketing systems.
4. How accurate is its response quality?
With proper training, the bot achieves 90–95% accuracy in query resolution.
5. Can it escalate to human agents?
Yes. When a query requires manual handling, it auto-transfers context to an agent.
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