AI Feedback Collection Bot
Capture Feedback in Real-Time with an AI Driven Bot
Collect CSAT, NPS, and qualitative feedback via conversation
kriatix
Creator
AI Chatbots
Category
40
Pages
212
Downloads
English
LanguageTrusted by growing startups
See AI Feedback Collection Bot In Action
The AI Feedback Collection Bot by Kriatix helps you gather instant, actionable feedback across customer touchpoints web, app, WhatsApp, email, and more. With dynamic question flows, multilingual support, and real time analytics, this bot simplifies feedback collection while boosting response rates.
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What Is the AI Feedback Collection Bot?
This intelligent, zero-code bot automates how you collect, organize, and act on feedback from users, customers, employees, or partners. Whether you need post-purchase feedback, NPS surveys, training evaluations, or exit interviews the bot handles it all with customizable workflows and integrations into your analytics or CRM stack.
Deploy instantly. Customize endlessly. Get real insights.
Who Is It For?
| Role | How They Benefit |
|---|---|
| CX Teams | Collect NPS, CSAT, CES scores directly after interactions |
| HR & L&D Teams | Automate training and exit feedback workflows |
| Product Managers | Capture feature feedback and usability insights from real users |
| Support Teams | Trigger follow-up surveys after ticket closure |
| Marketing Teams | Run campaign-based satisfaction polls |
Key Features
- Visual builder for feedback logic (MCQ, rating, text, NPS)
- GPT enhanced follow up questions and tone tuning
- Schedule or trigger-based feedback collection
- Multilingual support (auto-translate for 100+ languages)
- Conditional logic and personalized question paths
- Integration with CRMs, HRMS, Slack, WhatsApp, Teams, email
- Role-based dashboards & downloadable analytics
Benefits
- Boost feedback participation with conversational UX
- Capture structured + unstructured data in one flow
- Customize branding, tone, and language
- Improve CX/EX with actionable insights
- Automate routing of poor feedback to relevant teams
- Launch in <30 minutes, no dev needed
How It Works
- Choose a template (NPS, CSAT, HR Exit, etc.) or build your own
- Configure questions, follow-ups, scoring logic
- Connect to platforms (web, app, WhatsApp, etc.)
- Set triggers (e.g., post-chat, post-purchase, offboarding)
- Monitor responses via real-time dashboards and reports
- Export or route responses into your internal tools (CRM, HRMS)
Add-ons & Integrations
- GPT-4 powered summary & sentiment scoring
- CRM (HubSpot, Salesforce), HRMS, ERP connectors
- Slack, WhatsApp, MS Teams publishing
- Web + App SDKs for seamless embed
- Real-time webhook triggers for alerts & notifications
Deployment & Access
- Fully mobile responsive & desktop optimized
- SaaS and self hosted deployment options
- Supports multi brand/multi-lingual workflows
- Admin & viewer roles with access controls
What Our Partners Are Saying
"Kriatix helped us launch an automated claims workflow in just 3 days saving weeks of dev time. The modules were easy to integrate and let us focus on scaling, not infrastructure."
Amara Patel
CTO at Medinova Health
"The platform transformed our customer service operations. We've reduced response times by 68% and increased satisfaction scores across the board."
Marcus Johnson
Head of Customer Experience at TechSolutions
"Implementation was smooth and the ROI was immediate. Within two months, we saw a 40% increase in conversion rates and significant cost reduction."
Sophia Chen
CEO at GreenPath Innovations
Frequently Asked Questions
Can I customize the feedback questions for different teams or use cases?
Yes, the bot comes with a flexible flow builder that allows you to design custom question sets whether it’s for customer service, product feedback, training evaluations, or exit interviews.
How does the bot handle multiple languages?
The bot supports over 100 languages with automatic translation and fallback logic. You can also customize questions in specific languages if you prefer manual control.
Where is the feedback data stored, and is it secure?
All feedback is securely stored in your Kriatix dashboard with encryption at rest and in transit. You can also route data to your internal systems (like CRMs or HRMS) via secure APIs.
Can I trigger the feedback bot automatically after a specific event?
Yes, you can set up trigger-based feedback like after a purchase, support ticket resolution, or employee exit using webhook or API integrations.
Does it support sentiment analysis or AI based insights?
Absolutely. The bot uses GPT powered sentiment scoring and AI-generated summaries, helping you quickly identify trends, pain points, and actionable insights from open ended responses.