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Marketplace / AI Chatbots / AI Feedback Collection Bot

AI Feedback Collection Bot

Capture Feedback in Real-Time with an AI Driven Bot

Collect CSAT, NPS, and qualitative feedback via conversation

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Creator Icon kriatix Creator
Category Icon AI Chatbots Category
Pages Icon 40 Pages
Downloads Icon 212 Downloads
Language Icon English Language

Trusted by growing startups

The AI Feedback Collection Bot by Kriatix helps you gather instant, actionable feedback across customer touchpoints web, app, WhatsApp, email, and more. With dynamic question flows, multilingual support, and real time analytics, this bot simplifies feedback collection while boosting response rates.

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  • Book a Demo
  • Request Pricing

 

What Is the AI Feedback Collection Bot?

This intelligent, zero-code bot automates how you collect, organize, and act on feedback from users, customers, employees, or partners. Whether you need post-purchase feedback, NPS surveys, training evaluations, or exit interviews the bot handles it all with customizable workflows and integrations into your analytics or CRM stack.
Deploy instantly. Customize endlessly. Get real insights.

Who Is It For?

Role How They Benefit
CX Teams Collect NPS, CSAT, CES scores directly after interactions
HR & L&D Teams Automate training and exit feedback workflows
Product Managers Capture feature feedback and usability insights from real users
Support Teams Trigger follow-up surveys after ticket closure
Marketing Teams Run campaign-based satisfaction polls

Key Features

  • Visual builder for feedback logic (MCQ, rating, text, NPS)
  • GPT enhanced follow up questions and tone tuning
  • Schedule or trigger-based feedback collection
  • Multilingual support (auto-translate for 100+ languages)
  • Conditional logic and personalized question paths
  • Integration with CRMs, HRMS, Slack, WhatsApp, Teams, email
  • Role-based dashboards & downloadable analytics

 

Benefits

  • Boost feedback participation with conversational UX
  • Capture structured + unstructured data in one flow
  • Customize branding, tone, and language
  • Improve CX/EX with actionable insights
  • Automate routing of poor feedback to relevant teams
  • Launch in <30 minutes, no dev needed

How It Works

  • Choose a template (NPS, CSAT, HR Exit, etc.) or build your own
  • Configure questions, follow-ups, scoring logic
  • Connect to platforms (web, app, WhatsApp, etc.)
  • Set triggers (e.g., post-chat, post-purchase, offboarding)
  • Monitor responses via real-time dashboards and reports
  • Export or route responses into your internal tools (CRM, HRMS)

 

Add-ons & Integrations

  • GPT-4 powered summary & sentiment scoring
  • CRM (HubSpot, Salesforce), HRMS, ERP connectors
  • Slack, WhatsApp, MS Teams publishing
  • Web + App SDKs for seamless embed
  • Real-time webhook triggers for alerts & notifications

 

Deployment & Access

  • Fully mobile responsive & desktop optimized
  • SaaS and self hosted deployment options
  • Supports multi brand/multi-lingual workflows
  • Admin & viewer roles with access controls

What Our Partners Are Saying

Frequently Asked Questions

Yes, the bot comes with a flexible flow builder that allows you to design custom question sets whether it’s for customer service, product feedback, training evaluations, or exit interviews.

The bot supports over 100 languages with automatic translation and fallback logic. You can also customize questions in specific languages if you prefer manual control.

All feedback is securely stored in your Kriatix dashboard with encryption at rest and in transit. You can also route data to your internal systems (like CRMs or HRMS) via secure APIs.

Yes, you can set up trigger-based feedback like after a purchase, support ticket resolution, or employee exit using webhook or API integrations.

Absolutely. The bot uses GPT powered sentiment scoring and AI-generated summaries, helping you quickly identify trends, pain points, and actionable insights from open ended responses.