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Marketplace / AI Chatbots / AI Support Chatbot

AI Support Chatbot

Automate Support with Smart AI Chatbots

Handle support queries, route tickets, and provide self service answers

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Creator Icon kriatix Creator
Category Icon AI Chatbots Category
Pages Icon 20 Pages
Downloads Icon 209 Downloads
Language Icon English Language

Trusted by growing startups

The AI Support Chatbot by Kriatix is built to handle Tier-1 queries, reduce ticket volumes, and provide instant, 24/7 support across web, mobile, and messaging platforms. With a no-code interface and enterprise-grade integrations, you can launch powerful support bots that resolve issues before they ever hit your helpdesk.

  • Start Free Trial
  • Book a Demo
  • Request Pricing

 

What Is the AI Support Chatbot?

The AI Support Chatbot is a purpose-built automation assistant that helps businesses streamline customer service. It leverages Kriatix’s low-code platform to enable support teams to design, train, and deploy intelligent bots without writing code. From FAQs to troubleshooting, order status to basic technical queries, this chatbot does the heavy lifting so your agents can focus on high-priority cases.

Whether you’re scaling support for ecommerce, SaaS, logistics, or BFSI this is your AI teammate.

Who Is It For?

Role How They Benefit
Support Managers Reduce workload with bots handling FAQs and Tier-1
CX Heads Improve CSAT by offering instant 24/7 resolutions
Operations Leads Automate repetitive query workflows with ease
Product Owners Integrate bots within product flows without coding
Developers Extend bot logic with APIs and fine-tuned LLMs

Key Features

  • No-code bot builder with drag-and-drop UI
  • Built-in support workflows and fallback logic
  • Multilingual NLP engine trained on customer queries
  • CRM, ticketing, and knowledge base integrations
  • Omnichannel support: Web, WhatsApp, Slack, Teams
  • Real-time analytics: resolution rate, wait time, fallbacks

 

Benefits

  • Reduce incoming ticket volume by up to 60%
  • Deliver instant support 24/7 across all touchpoints
  • Increase first-contact resolution (FCR)
  • Free up agents for complex issues
  • Easy bot training no tech expertise required
  • Local language support for global audiences

How It Works

  • Use pre-built support templates or start from scratch
  • Define query intents, answer logic, and escalation flows
  • Train the bot with real queries or LLM prompts
  • Connect to your ticketing system and CRM
  • Deploy across channels and monitor KPIs

 

Add-ons & Integrations

  • GPT-4 / LLM support for smart query resolution
  • Zendesk, Freshdesk, Zoho Desk, Salesforce integrations
  • WhatsApp Business API, Slack, MS Teams
  • Knowledge base sync (Google Drive, Confluence, etc.)
  • Custom webhook triggers for internal actions

 

Deployment & Access

  • Mobile & desktop responsive chat widget
  • Hosted on Kriatix Cloud or deploy on-premise
  • Role-based access for support leads & admins
  • Suitable for enterprise-scale deployments

What Our Partners Are Saying

Frequently Asked Questions

Yes, the chatbot supports multilingual interactions and can be trained to respond in regional and international languages. This is especially useful for businesses serving diverse customer bases.

It can manage Tier 1 queries like FAQs, order tracking, refund status, troubleshooting guides, product information, and more. You can also define escalation paths for complex cases that require human intervention.

Absolutely. The chatbot integrates seamlessly with tools like Zendesk, Freshdesk, Zoho Desk, Salesforce, and more so it can create, update, and close tickets within your existing workflow.

Most businesses can go live in under 48 hours using pre built support templates and integrations. No coding required. Custom flows may take slightly longer depending on complexity.

Yes. The bot comes with a full analytics dashboard to track resolution rate, drop-offs, average response time, most frequent queries, and more. You can use this data to improve both bot logic and your support operations.