Customer Complaint Routing Tool.
Route Customer Complaints to the Right Teams Faster
Customer complaint routing tool
See Customer Complaint Routing Tool. In Action
The Customer Complaint Routing Tool by Kriatix helps businesses automatically categorize and route customer complaints to the appropriate teams. It ensures faster resolution, reduces manual triage, and improves customer satisfaction.
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What Is the Customer Complaint Routing Tool?
The Customer Complaint Routing Tool is an AI-powered service management solution that analyzes incoming complaints, identifies intent and priority, and routes them to the correct department or agent for action.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Support Teams | Resolve complaints faster |
| Operations Managers | Improve issue handling efficiency |
| Quality Teams | Identify recurring problems |
| Service Managers | Ensure proper complaint ownership |
| Business Leaders | Improve customer experience |
Key Features
- Automated complaint categorization
- Intelligent routing rules
- Priority and severity tagging
- SLA and escalation handling
- Complaint status tracking
- Routing history and audit logs
- Search and filter controls
Benefits
- Reduce response and resolution times
- Eliminate manual complaint triage
- Improve accountability across teams
- Ensure consistent complaint handling
- Gain visibility into service issues
- Enhance customer satisfaction
How It Works
- Receive Complaint – Capture customer issues
- Analyze Content – Identify category and priority
- Route Automatically – Assign to the right team
- Track Progress – Monitor status and SLAs
- Review Insights – Analyze trends and outcomes
Add-ons & Integrations
- Helpdesk and ticketing systems
- CRM platforms
- Email and messaging channels
- Analytics and reporting tools
- API access for custom workflows
Deployment & Access
- Web-based management console
- Cloud-hosted or On-Premise deployment
- Role-based access controls
- Secure data handling
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can complaints be routed automatically?
Yes, routing is handled automatically based on rules.
Does it support priority tagging?
Yes, complaints can be marked by severity.
Can routing rules be customized?
Yes, rules can be configured per team.
Is complaint history stored?
Yes, all complaints and actions are logged.
Can it integrate with support tools?
Yes, it integrates with common service platforms.
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