Customer Feedback Dashboard
Turn Customer Feedback Into Clear, Actionable Insights
Aggregate feedback by channel.
See Customer Feedback Dashboard In Action
The Customer Feedback Dashboard by Kriatix gives businesses a single, structured view of customer feedback across channels. It consolidates ratings, comments, and sentiment into visual insights so teams can understand what customers feel and act faster.
Built for clarity and scale, it helps organizations move from raw feedback to meaningful improvements.
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What Is the Customer Feedback Dashboard?
The Customer Feedback Dashboard is a centralized analytics interface that aggregates feedback data from multiple sources such as surveys, chat, support interactions, and forms. It organizes responses into trends, scores, and categories, making it easy to spot issues, measure satisfaction, and track improvements over time.
The dashboard adapts to different feedback types and business goals.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Product Teams | Identify usability issues and feature gaps |
| Customer Support Teams | Track satisfaction after interactions |
| Marketing Teams | Understand customer sentiment and perception |
| Operations Teams | Detect recurring problems early |
| Founders & CXOs | Get a clear pulse on customer experience |
Key Features
- Centralized feedback aggregation
- Ratings, comments, and sentiment views
- Category and theme-based analysis
- Trend tracking over time
- Filters by channel, date, or product
- Visual charts and scorecards
- Export-ready feedback reports
Benefits
- Gain a unified view of customer voice
- Identify issues before they escalate
- Measure satisfaction and experience trends
- Improve product and service decisions
- Reduce manual feedback analysis
- Support data-driven CX improvements
How It Works
- Collect Feedback – Ingest data from surveys, chat, and forms
- Organize Responses – Group feedback by category and theme
- Analyze Trends – Track satisfaction scores and sentiment
- Identify Gaps – Spot recurring issues and improvement areas
- Report & Act – Share insights and drive action
Add-ons & Integrations
- Feedback Collection Bot
- Customer Support Chatbot
- Sentiment Analysis Module
- CRM & Helpdesk Systems
- API access for analytics platforms
Deployment & Access
- Web-based dashboard access
- Cloud or on-premise deployment
- Secure data handling
- Role-based access and permissions
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What feedback sources are supported?
The dashboard supports surveys, chat feedback, support interactions, and forms.
Can feedback be filtered by time or channel?
Yes. Filters allow analysis by date, source, product, or category.
Does it show trends over time?
Yes. Satisfaction scores and sentiment trends are tracked visually.
Can reports be exported?
Yes. Feedback insights and summaries can be exported.
Is customer data handled securely?
Yes. Enterprise-grade security and access controls are applied.
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