Customer Order Tracker
Give Customers Real-Time Visibility Into Their Orders
Integrate order status with courier APIs.
See Customer Order Tracker In Action
The Customer Order Tracker by Kriatix helps businesses and customers track orders from placement to delivery in one clear view. It centralizes order status, timelines, and updates reducing support queries while improving customer trust.
Built for high-volume order environments, it keeps everyone informed at every step.
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What Is the Customer Order Tracker?
The Customer Order Tracker is a centralized tracking solution that displays real-time order status across stages such as confirmed, processed, shipped, and delivered. It ensures customers and internal teams have consistent, up-to-date visibility without relying on manual follow-ups.
It adapts easily to different fulfillment models, order types, and delivery workflows.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customers | Track orders easily without contacting support |
| Customer Support Teams | Reduce “where is my order” queries |
| Operations Teams | Monitor fulfillment progress |
| Logistics Teams | Track delivery milestones |
| Founders & CXOs | Improve order transparency and CX |
Key Features
- Real-time order status tracking
- Clear order timeline and milestones
- Shipment and delivery stage visibility
- Order ID and customer-based search
- Status update notifications
- Centralized order history view
- Export-ready order reports
Benefits
- Improve customer experience with transparency
- Reduce inbound support tickets
- Increase trust and satisfaction
- Eliminate manual order status checks
- Improve operational coordination
- Scale order tracking without added overhead
How It Works
- Capture Order Data – Ingest orders from sales channels
- Track Fulfillment Stages – Monitor processing and shipping
- Update Status Automatically – Reflect real-time changes
- Notify Customers – Share order progress updates
- Review Performance – Analyze fulfillment timelines
Add-ons & Integrations
- Customer Support Chatbot
- Notification & Alert Modules
- CRM & Order Management Systems
- Logistics & Delivery Platforms
- API access for commerce systems
Deployment & Access
- Web and mobile-friendly interface
- Cloud or on-premise deployment
- Secure data handling
- Role-based access and permissions
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can customers track orders without logging in?
Yes. Orders can be tracked using order ID or reference number.
Does it support multiple order statuses?
Yes. Status stages can be customized per workflow.
Are customers notified about order updates?
Yes. Notifications can be triggered at each stage.
Can internal teams track all orders centrally?
Yes. Teams get a consolidated operational view.
Is order data secure?
Yes. Enterprise-grade security and access controls are applied.
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