Customer Retention Tracker
Reduce Churn & Build Long-Term Customer Loyalty
Monitor customer retention and churn
See (Customer Retention Tracker) In Action
The Customer Retention Tracker App by Kriatix is an AI-powered solution designed to help businesses monitor customer engagement, identify churn risks, and take proactive actions to retain customers. From tracking usage behavior to automating retention workflows, this app gives you complete visibility into customer health and lifetime value—all from a single dashboard.
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What Is the Customer Retention Tracker App?
The Customer Retention Tracker App is a ready-to-deploy and customizable solution that helps businesses understand why customers stay or leave. Built on the Kriatix AI platform, it enables teams to track customer activity, monitor engagement trends, trigger retention actions, and generate insights that drive long-term growth—without complex development effort.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Success Teams | Identify at-risk customers and intervene early |
| Product Teams | Track feature usage and engagement trends |
| Support Teams | Prioritize accounts with declining activity |
| Marketing Teams | Run targeted retention and reactivation campaigns |
| Business Leaders | Improve customer lifetime value and reduce churn |
Key Features
- Customer health score tracking
- Engagement and usage monitoring
- Churn risk identification
- Automated retention alerts and workflows
- Customer lifecycle stage management
- Notes, interactions, and activity timeline
- Role-based access and data controls
Benefits
- Reduce customer churn proactively
- Improve retention and renewal rates
- Gain clear visibility into customer health
- Automate follow-ups and retention actions
- Make data-driven product and engagement decisions
- Scale retention strategies across teams
How It Works
- Import Customer Data – Sync users, accounts, and activity sources
- Define Health Metrics – Set engagement, usage, and risk indicators
- Track Customer Behavior – Monitor trends in real time
- Trigger Retention Actions – Automate alerts, tasks, and workflows
- Analyze Retention Performance – View churn, renewal, and lifetime value reports
Add-ons & Integrations
- AI Churn Prediction Engine
- Customer Analytics Dashboard
- CRM & Support Tool Sync
- Email, Slack, Teams, and WhatsApp connectors
- Zapier Integration
Deployment & Access
- Web, Mobile, and Tablet access
- SaaS (cloud-hosted) or On-Premise deployment
- Fully white-labeled for enterprise use
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What is a Customer Retention Tracker?
It is a tool that helps businesses monitor customer engagement, predict churn, and take action to retain customers.
Can I customize customer health scores?
Yes, you can define and adjust health metrics based on your business goals and customer behavior.
Does it support churn prediction?
Yes, the app can identify at-risk customers using AI-driven insights and behavioral trends.
Can this integrate with my existing tools?
Absolutely. It integrates with CRM, support systems, communication tools, and third-party apps.
Is this suitable for SaaS and non-SaaS businesses?
Yes, it works for SaaS, subscription-based, and service-oriented businesses alike.
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