Feedback Sentiment Heatmap
See Customer Sentiment Patterns at a Glance
Visual representation of product reviews.
See Feedback Sentiment Heatmap In Action
The Feedback Sentiment Heatmap by Kriatix transforms large volumes of feedback into a visual heatmap that highlights sentiment intensity across themes, touchpoints, or time periods. It helps teams instantly spot what’s working, what’s hurting, and where attention is needed most.
Built for clarity and speed, it replaces manual reading with visual insight.
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What Is the Feedback Sentiment Heatmap?
The Feedback Sentiment Heatmap is a ready-to-use visualization that aggregates feedback and displays sentiment strength using color intensity. Positive, neutral, and negative sentiment patterns become immediately visible making it easier to prioritize fixes and improvements.
It adapts to different feedback sources, categories, and analysis needs.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Product Teams | Identify features driving positive or negative sentiment |
| Customer Experience Teams | Spot pain points across journeys |
| Marketing Teams | Understand brand perception visually |
| Operations Teams | Detect recurring issues quickly |
| Founders & CXOs | Get an instant pulse on customer sentiment |
Key Features
- Visual sentiment heatmap representation
- Color-coded sentiment intensity
- Theme, category, or channel-based views
- Time-based sentiment comparison
- Drill-down into underlying feedback
- Supports high-volume feedback data
- Role-based access and controls
Benefits
- Instantly spot sentiment hotspots
- Reduce time spent analyzing raw feedback
- Prioritize actions based on impact
- Improve cross-team alignment with visuals
- Track sentiment changes over time
- Scale feedback analysis effortlessly
How It Works
- Ingest Feedback Data – Collect feedback from sources
- Analyze Sentiment – Classify feedback by tone
- Generate Heatmap – Visualize sentiment intensity
- Explore Patterns – Drill down by theme or period
- Act on Insights – Use visuals to guide decisions
Add-ons & Integrations
- Customer Feedback Dashboard
- Review Analyzer Dashboard
- Sentiment Analysis Module
- Product Review Summary Widget
- CRM & Support System integrations
Deployment & Access
- Web-based analytics view
- Cloud-hosted or on-premise deployment
- Secure feedback data handling
- Enterprise-grade access controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What sentiment types are shown in the heatmap?
Positive, neutral, and negative sentiment are visualized using color intensity.
Can sentiment be viewed by category or theme?
Yes. Heatmaps can be segmented by topic, channel, or product.
Does it support time-based comparisons?
Yes. Sentiment changes can be tracked across time periods.
Can users drill down into individual feedback?
Yes. Underlying feedback can be explored from the heatmap.
Is customer feedback data secure?
Yes. Enterprise-grade security and access controls are applied.
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