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Marketplace / HR / HR Helpdesk Workflow

HR Helpdesk Workflow

Automate HR Queries with AI-First Workflows

Centralize and automate employee requests and FAQs (integrated with HR chatbot)

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Creator Icon kriatix Creator
Category Icon HR Category
Pages Icon 20 Pages
Downloads Icon 210 Downloads
Language Icon English Language

Trusted by growing startups

The HR Helpdesk Workflow app by Kriatix automates repetitive HR support tasks from leave balance requests to policy lookups and grievance redressal. Built on our low-code AI platform, it enables HR teams to manage employee queries at scale, reduce resolution time, and elevate the employee experience.

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What Is the HR Helpdesk Workflow?

It’s a ready-to-use, fully customizable HR support automation app designed for modern organizations. The app acts as a central HR helpdesk system powered by AI and workflow automation. Employees can raise tickets, get instant answers, or connect to HR all within one interface.
From FAQs to complex case management, the platform brings order, speed, and visibility to your HR operations.

Who Is It For?

Role How They Benefit
HR Teams Handle high-volume queries without scaling headcount
Employees Self-serve answers, raise tickets, and track progress
HR Leaders Monitor SLA performance, trends, and team productivity
IT/Admin Seamless integration with internal tools and SSO
Business Units Ensure HR alignment with employee needs across functions

Key Features

  • Unified ticket management dashboard
  • Automated responses for FAQs, policies, and process queries
  • Smart routing to HR reps based on issue category
  • Custom SLA workflows with alerts and escalations
  • Role-based access and history tracking for compliance
  • Integration with HRMS, Slack, Teams, Outlook, and WhatsApp
  • Analytics dashboard for response time, ticket volumes, and resolution rates

 

Benefits

  • Save 60–80% HR support bandwidth
  • Respond instantly to employee queries 24/7
  • Standardize query handling across regions/functions
  • Improve employee satisfaction and HR visibility
  • Track performance with real-time insights

How It Works

  • Deploy the pre-built HR Helpdesk bot or customize workflows
  • Set up categories like leave, policies, payroll, onboarding, etc.
  • Connect to your HRMS and messaging tools
  • Automate responses using prompt logic or integrated FAQs
  • Track performance and tweak automation flows as needed

 

Add-ons & Integrations

  • GPT 4 powered auto-replies for HR queries
  • Kriatix AI Content Generator for bot responses
  • Integration with BambooHR, Darwinbox, SAP SuccessFactors
  • Outlook/Slack/WhatsApp chatbot deployment
  • Multi-language support for global teams

 

Deployment & Access

  • Fully responsive for mobile and desktop
  • SaaS or private cloud/on-premise option
  • Built for mid-size to enterprise-scale organizations

What Our Partners Are Saying

Frequently Asked Questions

Yes. The workflow is fully customizable. You can define categories like leave, payroll, onboarding, grievances, etc., and tailor responses based on your company’s specific HR policies.

Absolutely. The HR Helpdesk Workflow integrates seamlessly with popular HRMS platforms like Darwinbox, BambooHR, SAP SuccessFactors, and others via APIs or webhooks.

You can configure escalation rules based on time, category, or priority. Unresolved tickets can be automatically routed to the right HR representative or escalated to a manager.

Yes. Employees can access the helpdesk via web, mobile, Slack, Microsoft Teams, WhatsApp, or even embedded widgets on your internal portals.

Yes. The built in analytics dashboard lets you monitor query volumes, resolution times, SLA adherence, category trends, and HR team performance all in real time.