HR Ticket Management Board
Streamline Employee Requests & HR Operations in One Place
Centralized HR support ticket system
See (HR Ticket Management Board) In Action
The HR Ticket Management Board by Kriatix is an AI-powered workforce support solution designed to help HR teams manage employee queries, requests, and internal issues through a centralized ticketing system. From leave requests and payroll questions to policy clarifications and onboarding support, this board ensures faster resolution, transparency, and better employee experience across the organization.
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What Is the HR Ticket Management Board?
The HR Ticket Management Board is a ready-to-use yet fully customizable platform that enables HR departments to capture, track, assign, and resolve employee requests efficiently. Built on the Kriatix AI platform, it replaces scattered emails and chats with a structured ticketing workflow—ensuring accountability, SLA tracking, and data-driven HR operations.
Who Is It For?
| Role | How They Benefit |
|---|---|
| HR Teams | Manage employee queries efficiently with clear ownership |
| Employees | Submit and track requests transparently |
| HR Managers | Monitor SLAs, workloads, and resolution times |
| IT & Admin Teams | Handle internal service requests alongside HR |
| Enterprise Leaders | Gain insights into workforce issues and trends |
Key Features
- Centralized HR ticket inbox
- Custom ticket categories (payroll, leave, onboarding, policies)
- Automated ticket assignment & prioritization
- SLA tracking and escalation rules
- Status updates and internal notes
- Employee self-service request portal
- Role-based access and data visibility controls
Benefits
- Replace emails and spreadsheets with a structured system
- Improve employee satisfaction with faster responses
- Ensure accountability with clear ticket ownership
- Track SLAs and reduce resolution delays
- Customize workflows to match HR processes
- Gain insights into recurring employee concerns
How It Works
- Set Up Ticket Categories – Define request types, priorities, and SLAs
- Employee Submits Request – Through web or mobile portal
- Auto-Assign Tickets – Route tickets to the right HR owner
- Track & Resolve Issues – Update status, add notes, collaborate internally
- Analyze HR Performance – View resolution times, volumes, and trends
Add-ons & Integrations
- AI-based ticket classification & prioritization
- HR analytics and SLA reporting dashboard
- Email integration for ticket creation
- Slack & Microsoft Teams notifications
- Zapier integration with HR and payroll systems
Deployment & Access
- Web, Mobile, and Tablet interfaces
- SaaS (cloud-hosted) or On-Premise deployment
- Fully white-labeled for enterprise clients
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can employees track the status of their HR requests?
Yes, employees can view real-time ticket status, updates, and resolutions through the self-service portal.
Can we customize ticket categories and workflows?
Absolutely. Categories, priorities, SLAs, and workflows can be tailored to your HR processes.
Does it support SLA tracking and escalations?
Yes, the system tracks SLAs automatically and escalates tickets if deadlines are missed.
Can multiple HR team members collaborate on a ticket?
Yes, internal notes and collaboration features allow teams to work together seamlessly.
Is the platform suitable for large enterprises?
Yes, it scales easily for organizations with thousands of employees and complex HR operations.
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