Post-Purchase Automation Tool
Automate Repeat Purchases & Customer Retention
Automate thank you messages, review requests, and referrals
kriatix
Creator
E-commerce Solutions
Category
30
Pages
210
Downloads
English
LanguageTrusted by growing startups
See Post-Purchase Automation Tool In Action
The Post-Purchase Automation Tool by Kriatix simplifies your customer lifecycle by triggering intelligent workflows right after the sale nudging buyers toward repeat purchases, loyalty programs, and personalized upsells.
- Start Free Trial
- Book a Demo
- Request Pricing
What Is the Post-Purchase Automation Tool?
It’s an AI-powered tool designed to automate key customer touchpoints after a purchase email follow-ups, feedback requests, cross-sell/upsell offers, and loyalty nudges. The tool tracks product delivery status, buying behavior, and engagement signals to deliver contextual messages across channels like email, SMS, WhatsApp, and in app.
You can set rules, personalize flows, and integrate with your CRM, order management system, or helpdesk. No need for coding or manual follow ups just automated delight.
Who Is It For?
| Role | How They Benefit |
|---|---|
| E-commerce Managers | Reduce churn and increase repeat purchases |
| Marketing Teams | Automate lifecycle campaigns based on buyer behavior |
| CX/Support Teams | Proactively manage feedback and review requests |
| D2C Founders | Drive LTV and post-sale engagement without extra resources |
| CRM/Automation Specialists | Create scalable retention workflows |
Key Features
- Drag-and-drop post-purchase journey builder
- Trigger-based automation (based on product type, delivery date, behavior)
- Integrates with Shopify, WooCommerce, Magento, Salesforce, Zoho, etc.
- Multi-channel communication: email, SMS, WhatsApp, push
- Smart upsell/cross-sell suggestions using AI
- Feedback & review automation workflows
Benefits
- Boost customer retention and lifetime value
- Eliminate manual follow-ups with smart automations
- Improve NPS and reduce negative reviews
- Drive additional revenue from personalized offers
- Keep customers informed, engaged, and coming back
How It Works
- Connect your eCommerce or CRM platform
- Define your post-purchase journey (email, offers, reviews, etc.)
- Set rules based on delivery, product type, or past behavior
- Let the AI personalize messages and trigger them automatically
- Monitor results and iterate journeys for performance
Add-ons & Integrations
- Shopify, WooCommerce, BigCommerce
- Salesforce, Zoho, HubSpot
- Razorpay, Stripe, and order APIs
- Slack/Teams for order event alerts
- Kriatix AI Content Generator for follow-up messaging
Deployment & Access
- Cloud-based, no installation needed
- Available on desktop, tablet, and mobile
- Enterprise-grade security and scalability
- Custom domain and white-label options for agencies
What Our Partners Are Saying
"Kriatix helped us launch an automated claims workflow in just 3 days saving weeks of dev time. The modules were easy to integrate and let us focus on scaling, not infrastructure."
Amara Patel
CTO at Medinova Health
"The platform transformed our customer service operations. We've reduced response times by 68% and increased satisfaction scores across the board."
Marcus Johnson
Head of Customer Experience at TechSolutions
"Implementation was smooth and the ROI was immediate. Within two months, we saw a 40% increase in conversion rates and significant cost reduction."
Sophia Chen
CEO at GreenPath Innovations
Frequently Asked Questions
Can I customize the post-purchase journey for different products or customer segments?
Yes. You can create tailored automation flows based on product category, order value, customer type (new vs returning), delivery status, or any custom attribute you define.
Does the tool support WhatsApp and SMS based communication?
Absolutely. You can trigger personalized messages via WhatsApp, SMS, email, push notifications, or in app messages whichever channels your customers engage with most.
Will it integrate with my existing eCommerce or CRM platform?
Yes. The tool integrates with major platforms like Shopify, WooCommerce, Magento, Salesforce, HubSpot, and Zoho. We also offer custom APIs for niche platforms.
How do I track the effectiveness of my automation workflows?
You get access to a real-time analytics dashboard that shows key metrics like click-through rates, conversion rates, delivery performance, and customer feedback scores.
Can I use the tool to collect reviews and feedback automatically?
Yes. You can set triggers to request reviews or send satisfaction surveys after delivery, product usage, or specific time intervals. This helps boost ratings and identify CX gaps early.