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Marketplace / E-Commerce / Post-Purchase Automation Tool

Post-Purchase Automation Tool

Automate Repeat Purchases & Customer Retention

Automate thank you messages, review requests, and referrals

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Creator Icon kriatix Creator
Category Icon E-commerce Solutions Category
Pages Icon 30 Pages
Downloads Icon 210 Downloads
Language Icon English Language

Trusted by growing startups

The Post-Purchase Automation Tool by Kriatix simplifies your customer lifecycle by triggering intelligent workflows right after the sale nudging buyers toward repeat purchases, loyalty programs, and personalized upsells.

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  • Book a Demo
  • Request Pricing

 

What Is the Post-Purchase Automation Tool?

It’s an AI-powered tool designed to automate key customer touchpoints after a purchase email follow-ups, feedback requests, cross-sell/upsell offers, and loyalty nudges. The tool tracks product delivery status, buying behavior, and engagement signals to deliver contextual messages across channels like email, SMS, WhatsApp, and in app.
You can set rules, personalize flows, and integrate with your CRM, order management system, or helpdesk. No need for coding or manual follow ups just automated delight.

Who Is It For?

Role How They Benefit
E-commerce Managers Reduce churn and increase repeat purchases
Marketing Teams Automate lifecycle campaigns based on buyer behavior
CX/Support Teams Proactively manage feedback and review requests
D2C Founders Drive LTV and post-sale engagement without extra resources
CRM/Automation Specialists Create scalable retention workflows

Key Features

  • Drag-and-drop post-purchase journey builder
  • Trigger-based automation (based on product type, delivery date, behavior)
  • Integrates with Shopify, WooCommerce, Magento, Salesforce, Zoho, etc.
  • Multi-channel communication: email, SMS, WhatsApp, push
  • Smart upsell/cross-sell suggestions using AI
  • Feedback & review automation workflows

 

Benefits

  • Boost customer retention and lifetime value
  • Eliminate manual follow-ups with smart automations
  • Improve NPS and reduce negative reviews
  • Drive additional revenue from personalized offers
  • Keep customers informed, engaged, and coming back

How It Works

  • Connect your eCommerce or CRM platform
  • Define your post-purchase journey (email, offers, reviews, etc.)
  • Set rules based on delivery, product type, or past behavior
  • Let the AI personalize messages and trigger them automatically
  • Monitor results and iterate journeys for performance

 

Add-ons & Integrations

  • Shopify, WooCommerce, BigCommerce
  • Salesforce, Zoho, HubSpot
  • Razorpay, Stripe, and order APIs
  • Slack/Teams for order event alerts
  • Kriatix AI Content Generator for follow-up messaging

 

Deployment & Access

  • Cloud-based, no installation needed
  • Available on desktop, tablet, and mobile
  • Enterprise-grade security and scalability
  • Custom domain and white-label options for agencies

What Our Partners Are Saying

Frequently Asked Questions

Yes. You can create tailored automation flows based on product category, order value, customer type (new vs returning), delivery status, or any custom attribute you define.

Absolutely. You can trigger personalized messages via WhatsApp, SMS, email, push notifications, or in app messages whichever channels your customers engage with most.

Yes. The tool integrates with major platforms like Shopify, WooCommerce, Magento, Salesforce, HubSpot, and Zoho. We also offer custom APIs for niche platforms.

You get access to a real-time analytics dashboard that shows key metrics like click-through rates, conversion rates, delivery performance, and customer feedback scores.

Yes. You can set triggers to request reviews or send satisfaction surveys after delivery, product usage, or specific time intervals. This helps boost ratings and identify CX gaps early.