Student Complaint Tracker
Track, Resolve, and Close Student Complaints With Clarity
Centralized student complaint tracking system
See Student Complaint Tracker In Action
The Student Complaint Tracker by Kriatix helps educational institutions manage student complaints in a structured, transparent way. It centralizes complaints, tracks resolution status, and ensures no issue is missed improving trust, accountability, and student satisfaction.
Built for scale, it replaces scattered emails and spreadsheets with a single source of truth.
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What Is the Student Complaint Tracker?
The Student Complaint Tracker is a ready-to-use system that captures, categorizes, assigns, and tracks student complaints from submission to closure. It provides visibility into complaint status, response timelines, and resolution outcomes helping institutions respond faster and more consistently.
It works across academics, administration, facilities, and student services.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Students | Know complaint status and next steps |
| Academic Admin | Manage grievances systematically |
| Student Support Teams | Track and resolve issues faster |
| Compliance Teams | Maintain audit-ready records |
| Founders & CXOs | Improve student trust and governance |
Key Features
- Centralized complaint submission and tracking
- Category and priority-based complaint tagging
- Status tracking (open, in progress, resolved)
- Ownership and assignment workflows
- SLA and resolution time tracking
- Complaint history and audit logs
- Role-based access and controls
Benefits
- Ensure no student complaint is overlooked
- Improve response time and accountability
- Increase transparency in grievance handling
- Reduce manual follow-ups and confusion
- Maintain compliance and documentation
- Scale complaint management across campuses
How It Works
- Submit Complaint – Students raise issues via portal or form
- Categorize & Assign – Route to the right team or owner
- Track Progress – Monitor status and SLAs
- Resolve Issue – Close with documented resolution
- Analyze Trends – Identify recurring problem areas
Add-ons & Integrations
- Student Support Chatbot
- Feedback Collection Bot
- Learning Progress Dashboard
- Email & Notification Systems
- LMS & Student Information Systems
Deployment & Access
- Web-based dashboard access
- Cloud-hosted or on-premise deployment
- Secure student data handling
- Enterprise-grade access controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can students track the status of their complaints?
Yes. Students can view real-time status updates.
Can complaints be categorized by type?
Yes. Academic, administrative, facilities, and more
Does it support SLA tracking?
Yes. Resolution timelines can be monitored.
Can complaint data be used for reporting?
Yes. Reports and trends are available for analysis.
Is student complaint data secure?
Yes. Enterprise-grade security and access controls are applied.
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