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Marketplace / CRM Solutions / Support Ticket Manager

Support Ticket Manager

Simplify Support with AI-Powered Ticket Management

Track and resolve customer issues with built-in SLA workflows.

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Creator Icon Kriatix Creator
Category Icon CRM Solutions Category
Pages Icon 23 Pages
Downloads Icon 123 Downloads
Language Icon English Language

Trusted by growing startups

The Support Ticket Manager by Kriatix lets you automate, assign, and resolve customer tickets faster. Powered by AI and built for teams of all sizes, this tool centralizes support queries, routes them smartly, and helps you deliver a smooth resolution experience.
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What Is the Support Ticket Manager?

Kriatix Support Ticket Manager is a unified platform to manage customer support tickets efficiently.
From capturing support requests via chat, email, or web forms to auto-assigning them to the right agent, the system uses AI to streamline every stage of the resolution workflow.
Built-in SLAs, escalation rules, multi-channel support, and detailed analytics ensure that no ticket slips through the cracks.

Who Is It For?

Role How They Benefit
Support Teams Automate ticket triage and reduce resolution time
CX Leaders Gain visibility into team performance and satisfaction
Product Teams Track recurring issues for product feedback
IT Helpdesk Manage internal tickets across departments
Agencies Offer managed support services at scale

Key Features

  • Omnichannel ticket intake: email, web, chatbot, forms
  • AI-powered auto-tagging, prioritization, and routing
  • SLA management, escalation policies, and reminders
  • Agent performance dashboard and resolution analytics
  • Custom workflows and status triggers
  • Role-based permissions, team assignments, and tagging

Benefits

  • Centralized ticket handling across all support channels
  • Faster first response and resolution times
  • Automated routing to reduce manual intervention
  • Improve CSAT and retention with consistent support
  • Reduce agent workload with AI recommendations

How It Works

  1. Capture tickets from multiple sources

  2. Categorize and prioritize using AI models

  3. Auto-assign to relevant agents or support queues

  4. Track ticket lifecycle with status updates and alerts

  5. Analyze trends and optimize workflows with reports

Add-ons & Integrations

  • Integrates with Slack, MS Teams, Gmail, Outlook
  • CRM and knowledge base connectors
  • REST APIs for custom workflows
  • Kriatix AI Chatbot integration for deflection and capture
  • Live chat + email templates with AI reply suggestions

Deployment & Access

  • Web-based dashboard for agents and admins
  • Fully responsive for desktop and mobile
  • SaaS and private deployment options
  • Multi-brand and multi-language support

What Our Partners Are Saying

Frequently Asked Questions

It helps you centralize, manage, and automate customer support tickets from multiple channels—ensuring fast, organized, and efficient resolutions.

Yes. It uses AI-powered routing rules based on ticket category, priority, or past behavior to automatically assign tickets to the right team or agent.

Absolutely. You can capture tickets via email, live chat, web forms, or AI chatbots all into one unified dashboard.

Yes. You can define service level agreements, escalation workflows, and receive alerts for delayed or unresolved tickets.

Yes. It works for both external customer service teams and internal IT/helpdesk operations, with full role-based access control.