Support Ticket Manager
Simplify Support with AI-Powered Ticket Management
Track and resolve customer issues with built-in SLA workflows.
Kriatix
Creator
CRM Solutions
Category
23
Pages
123
Downloads
English
LanguageTrusted by growing startups
See Support Ticket Manager In Action
The Support Ticket Manager by Kriatix lets you automate, assign, and resolve customer tickets faster. Powered by AI and built for teams of all sizes, this tool centralizes support queries, routes them smartly, and helps you deliver a smooth resolution experience.
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What Is the Support Ticket Manager?
Kriatix Support Ticket Manager is a unified platform to manage customer support tickets efficiently.
From capturing support requests via chat, email, or web forms to auto-assigning them to the right agent, the system uses AI to streamline every stage of the resolution workflow.
Built-in SLAs, escalation rules, multi-channel support, and detailed analytics ensure that no ticket slips through the cracks.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Support Teams | Automate ticket triage and reduce resolution time |
| CX Leaders | Gain visibility into team performance and satisfaction |
| Product Teams | Track recurring issues for product feedback |
| IT Helpdesk | Manage internal tickets across departments |
| Agencies | Offer managed support services at scale |
Key Features
- Omnichannel ticket intake: email, web, chatbot, forms
- AI-powered auto-tagging, prioritization, and routing
- SLA management, escalation policies, and reminders
- Agent performance dashboard and resolution analytics
- Custom workflows and status triggers
- Role-based permissions, team assignments, and tagging
Benefits
- Centralized ticket handling across all support channels
- Faster first response and resolution times
- Automated routing to reduce manual intervention
- Improve CSAT and retention with consistent support
- Reduce agent workload with AI recommendations
How It Works
Capture tickets from multiple sources
Categorize and prioritize using AI models
Auto-assign to relevant agents or support queues
Track ticket lifecycle with status updates and alerts
Analyze trends and optimize workflows with reports
Add-ons & Integrations
- Integrates with Slack, MS Teams, Gmail, Outlook
- CRM and knowledge base connectors
- REST APIs for custom workflows
- Kriatix AI Chatbot integration for deflection and capture
- Live chat + email templates with AI reply suggestions
Deployment & Access
- Web-based dashboard for agents and admins
- Fully responsive for desktop and mobile
- SaaS and private deployment options
- Multi-brand and multi-language support
What Our Partners Are Saying
"Kriatix helped us launch an automated claims workflow in just 3 days saving weeks of dev time. The modules were easy to integrate and let us focus on scaling, not infrastructure."
Amara Patel
CTO at Medinova Health
"The platform transformed our customer service operations. We've reduced response times by 68% and increased satisfaction scores across the board."
Marcus Johnson
Head of Customer Experience at TechSolutions
"Implementation was smooth and the ROI was immediate. Within two months, we saw a 40% increase in conversion rates and significant cost reduction."
Sophia Chen
CEO at GreenPath Innovations
Frequently Asked Questions
What does the Kriatix Support Ticket Manager do?
It helps you centralize, manage, and automate customer support tickets from multiple channels—ensuring fast, organized, and efficient resolutions.
Can the tool auto-assign tickets to the right agents?
Yes. It uses AI-powered routing rules based on ticket category, priority, or past behavior to automatically assign tickets to the right team or agent.
Does it support tickets from multiple sources?
Absolutely. You can capture tickets via email, live chat, web forms, or AI chatbots all into one unified dashboard.
Can I set up SLAs and escalation rules?
Yes. You can define service level agreements, escalation workflows, and receive alerts for delayed or unresolved tickets.
Is it suitable for both internal and customer support?
Yes. It works for both external customer service teams and internal IT/helpdesk operations, with full role-based access control.